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True Tea Co.

True Tea Co.

20K items sold
644 followers
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Rooibos Tea

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About us

Based in Harrogate, North Yorkshire we source and supply the worlds best tea. We have an extensive range of tea which has been sought to appeal to customers who are as enthusiastic about tea as we are. We have a range of over 80 loose leaf tea blends which range from an english breakfast black tea all the way to a caramel rooibos tea. Although our products are available to purchase online, we also attend monthly farmer's markets and local events around Yorkshire, such as the Harrogate Flower Show. We are focused on providing a first class service and dispatching an array of quality teas to our customers, either at retail or wholesale, on a daily basis. Aside from loose leaf tea, we stock biodegradable pyramid tea bags which are plastic free and packed with our own loose leaf tea blends! If customers aren't sure which teas to choose, we have a tea subscription which is perfect for yourself or as a gift for a friend or loved one.
Location: United KingdomMember since: Jan 23, 2012Seller: trueteaco

Business details

Business name: True Tea Harrogate Ltd.First name: MatthewLast name: DoustAddress: 6 Commercial Street, HG1 1TY Harrogate, United KingdomPhone Number: 01423531701Email: hello@trueteacompany.co.ukVAT number: GB 411150657

Feedback ratings

Last 12 months

Positive379- positive feedback in last 12 months
Neutral8- neutral feedback in last 12 months
Negative9- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable shipping cost
5.0
Shipping speed
5.0
Communication
5.0

Seller feedback (5,946)

n***n (390)- Feedback left by buyer.
Past 6 months
Verified purchase
The following comments do not reflect on the product, it’s the seller that I’m disappointed with. I placed an order for 2 lots of teabags which, according to the picture was for a 15 bag pack, or so I thought. The site has a drop box which was unclear and I was told, following communication with the seller, that their default is for a sample bag containing 2 teabags. Each teabag, therefore, costs £1.63 each and for me this seems overly priced. To return the items I am responsible for postage.
i***1 (184)- Feedback left by buyer.
Past month
Verified purchase
Excellent company. I got my 200grams of tea so quickly and efficiently at excellent price. I shall definitely buy fro. TRUE TEA again. Beautifully packaged and labelled. Thank you
1***s (409)- Feedback left by buyer.
Past 6 months
Verified purchase
Poor seller Doesn’t reply to messages Postage extortionate. Charged about three times more than the postage and packaging would have cost One of the worst sellers I have come across on eBay
1***s (409)- Feedback left by buyer.
Past 6 months
Verified purchase
The item was fine. But the seller is uncommitted and he charged me an absolute fortune for shipping - £28 for several items when it cost no more than £10 in total Poor seller and
6***w (1716)- Feedback left by buyer.
Past 6 months
Verified purchase
Received item well packaged and prompt. A++++ eBayer!
1***s (409)- Feedback left by buyer.
Past 6 months
Verified purchase
The items fine Seller uncommivarive. Doesn’t reply to emails and the postage is profiteering. Charging £28 when the postage was no more than £10 as he posted the items together but would not give a discount for items being posted
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