Dear valued customer,We can resolve every problem by friendly way, negative or neutral feedback is not a good solution. :) Do you think so? Any negative or neutral feedback before contacting we received, it means the buyer give up our solution. Usually all problems can be easily resolved with our good communication!!With the Spring Festival coming, we are going to enjoy a long holiday from Feb 2th to Feb 17th.Any orders during this period will be processed and shipped out after our holiday in chronological order.The handling time for all our items are 30 business days. If you place order without awaring of it, please don t worry, we will cancel order for you.We appreciate your understanding and patience. You are also welcome to contact us about more solutions. The lace wig can be customed according to you like. Our website:remeehair.com Your Sincerity