beststaff

Seller feedback (4,042)

• e***m (731)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Bust is definitely rare and in excellent condition as described. Packaged securely & shipped quickly. Unfortunately, due to Canada Small Packets electing to use UPS to ship ( unaware of it until after the fact ) , a $64 order had a $24 UPS brokerage fee added on & a $9 government charge, making it $97. UPS will give you a tracking # and faster service than USPS, but you'll pay higher fees. Can clear it at a custom's office, but UPS makes it a hassle to do it. Not shopping anywhere now but USA.

  Reply from: beststaff- Feedback replied to by seller beststaff.- Feedback replied to by seller beststaff.

  Sorry but these are NOT UPS brokerage fees. In fact this is the result of Mr. Trump's tariffs on one hand and cancellation of de minimis exemption, which until 08.29.2025 allowed goods valued under US$800 to be duty-free.

  Follow-up from: e***m- Feedback followed up on by buyer.- Feedback followed up on by buyer.

  UPS themselves listed the $24 as brokerage fees while requesting payment.. If they are also paying any tariff charge in that amount, they're not breaking it down to what constitutes their fee for clearing customs and what part is the tariff.
• o***f (64)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Seller was wonderful! China was just as described. Infortunately one little plate was broken although everything was so carefully packaged. Seller was very quick to offer a favorable solution to the problem. Great, very quick responses on all comunication. Thank You!
• o***o (48)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Best packaging job I've ever seen. Arrived fast and combined shipping. Items even more beautiful in person. Described perfectly. Great value and very happy to have done business with this seller. Will do business with again! They have wonderful items and great communication with customers.

  
• i***m (294)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Seller notified me that special duties and/or shipping costs were not included in original listing price. Seller offered to cancel transaction and issue full refund if I so chose, which I did. Seller was very upfront with great communication regarding entire situation. Thank you!
• j***j (179)- Feedback left by buyer.

  Past year

  Verified purchase

  The shipping was very efficient and quick. The care that the seller took to package the teapot was impressive with bubble wrap and foam. Including the fragile sticker added on the box. The item is as described even better condition! The value is great for the item sold. Will definitely recommend this seller. So much care is placed on your purchase!

  
• t***r (19)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  This was an amazing transaction. What a great seller, excellent communication, timely shipping and perhaps the best packaging I have ever seen. This is a Christmas gift for my wife and is so far beyond my expectations that I cannot find the proper words. I will definitely purchase from this seller again and THANK YOU!