The package was delivered quickly. The trailer hitch was in pristine condition for the box it came in being damaged in transit. The seller was very responsive regarding my questions and also receptive to my message about the damaged packaging. This item was very reasonably priced and it constructed well.
6***0 (606)- Feedback left by buyer.
Past month
Verified purchase
Seller is great! I was watching tracking and it showed FedEx damaged my item and was shipping it back to sender, I messaged the seller and they shipped another one out right away, 2 days before they received the damaged one. Thank you!!
k***i (391)- Feedback left by buyer.
Past month
Verified purchase
Fast shipping, no issues other than a bracket that holds the box to the fender was missing. Called Rough country and they’re sending a new one. Customer support was helpful when I got 1 or 2 packages and 1 being the filter bag. They informed me there was a box with the rest and they’re sending weren’t sure why the bag was sent separately.
c***d (72)- Feedback left by buyer.
Past 6 months
Verified purchase
I ordered a trailer hitch for a 2025 Murano Platinum. I checked multiple sites to ensure this was the correct one, but shortly after the order, I read details on the manufactures website that this was the wrong hitch for this 2025 model and trim and another one should be used. I tried to contact the vendor, but it already shipped. Once received I started the return process and it was shipped back for a full refund at no cost. I'm very happy with this seller and will use them in the future.
e***p (384)- Feedback left by buyer.
Past 6 months
Verified purchase
These are not packaged for shipping by the manufacturer. The box is very light weight material and does not hold up to the abuse during shipping. Had to order it twice and both times received it severally damaged. The seller did stand behind the sale though, and promptly sent return labels and issued the refund quickly. I would not order this product again, but would definitely buy from the seller again.
j***o (567)- Feedback left by buyer.
Past month
Verified purchase
Great communications, shipping was prompt. Price was very reasonable. Package condition was not great, came with a missing part. Trends Auto promptly sent replacement part. Great Service!