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Reviews (1)

Jul 29, 2020
need use the original C9381A to work around HP printer complaning "Printhead has problem" after losing power
My HP L7680 printer rejected C9381A B/Y printhead after powering cycle and complained "the printhead has problem." To work around this issue, the original C9381A was put in the printer until the printer complained "Alignment Failed," then replace the old C9381A with the new one. After that, the HP printer aligns successfully and everything works.
The above process needs to repeat after the HP printer loses power and restarts.