2 min article

Managing your contact information

If you change your address or phone number, or set up a new email address, make sure to update your contact details so your eBay account information remains correct.

Keeping your contact details up to date is important so that we can get in touch with you with information about your account. It also helps to protect your account.

Change your registered email address

We’ll send notifications about all of your account activity to your registered email address, so it’s important to keep it current.

If you need to change your registered email address, select the button below or follow these instructions:

  1. Go to Personal information - opens in new window or tab in My eBay.
  2. Select Edit beside Email address.
  3. Enter your new email address.
  4. Select Save.
  5. Check your inbox for an email from us with instructions on how to verify your new address.
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If you can’t find the confirmation email, check that you entered your new email address correctly. Also check your spam folder.

Change your registration address

Your registration address is the main address you used when you created your account. To change your registration address, select the button below or follow these instructions:

  1. Go to Personal information - opens in new window or tab in My eBay.
  2. Select Edit next to Owner name, address.
  3. Enter your new address.
  4. Review your changes and select Save.
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If you need to change your shipping address, you can find out how in our article about changing your address.

Change your phone number

To change your phone number, select the button below or follow these instructions:

  1. Go to Personal information - opens in new window or tab in My eBay.
  2. Select Edit next to Phone number.
  3. Select Edit beside your phone number.
  4. Enter your new phone number and select Confirm.
  5. We’ll send you a PIN code via SMS. Enter the PIN you received and select Continue to finish updating your phone number.
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How to share your phone number with buyers

If you’re a seller, you can opt in to make your phone number available to buyers so they can contact you by phone before and/or after they’ve bought from you. Here’s how to opt in:

  1. Go to Manage communications with buyers - opens in new window or tab.
  2. Find Share your phone number. If Yes is showing, you’re opted in and buyers can see your phone number. If No is showing, select Edit.
  3. Select Share your phone number on the Manage your Q&A for buyers page. You can choose to show your number before and after a purchase, or only after a purchase.
  4. Select Submit to opt in and share your phone number with buyers.

Where to find a seller's phone number

You can find a seller's phone number in the following places on eBay, if they've opted to share their number:

  • When you select Contact seller and then Other on the Find answers page, you'll see an option to view the seller's phone number
  • If you continue to the contact form from the Find answers page, you'll see an option to view the seller's phone number at the bottom of the page
  • If you respond to an email from a seller who has shared their number, you'll see an option to view the seller's phone number at the bottom of the page

Keep your contact information, including registered email address, phone number, and address, up to date so we can get in touch if we've got important information for you.

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