Are you a seller looking for information on shipping options and sending items? Read our articles on:
If the seller has already sent your package, they won’t be able to make changes to your order. If possible, try to collect your item from the address used at checkout.
Changing your shipping address after you’ve bought an item
Sellers generally can’t change the shipping address that you provided at checkout.
If they haven’t yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then repurchase the item with the correct shipping address.
For more on canceling a transaction, see our article on canceling an order.
If the seller has already shipped your order, or if they don’t accept the cancellation, the package will be sent to the address you originally selected.
Changing the shipping method after you’ve bought an item
If the seller hasn’t yet sent your package, you can ask them if it’s possible to change the shipping method. If they agree, you may need to send extra payment for an express or tracked option.
If the seller isn’t willing to change the shipping method, you can ask them to cancel the order and buy the item again with the correct shipping method.
Changing your shipping details at checkout
When you’re buying an item, we’ll automatically enter your primary shipping address in the Ship to field at checkout.
If it’s incorrect, or if you want the item sent to a different address, select Change. You can then edit the address, select a different address, or add a new address.
Before completing your purchase, always make sure to double check that your address and shipping service are correct.
Tip
You can add, update, or delete shipping addresses, including changing your primary shipping address, in the Addresses section - opens in new window or tab of My eBay. You can find out more in our article about changing the address on your eBay account.