Deliveries may be delayed due to COVID-19. We recommend waiting a few days after the expected delivery date before contacting the seller to let them know that your item hasn’t arrived yet.
You'll find more information on other measures we’ve put in place for buyers in our COVID-19 update page - opens in new window or tab.
If you need your item to arrive before a specific date, check the estimated delivery on the listing before you go to checkout.
Where to find your estimated delivery date
You can find an estimated delivery date on any eBay listing that offers shipping. The estimate will usually cover a range of days, but can get more precise after you confirm your delivery address during checkout.
After completing your purchase, you'll see an updated estimate in your purchase history along with any tracking information if it's been uploaded by your seller.
If you bought as a guest, your estimated delivery date will be in your order confirmation email.
How estimated delivery dates are calculated
Estimated delivery dates are based on:
- Handling time: Sellers set their handling time based on how long it takes them to package the item and prepare it for shipping. This can range from the same working day, to up to 30 business days from when they receive payment
- Shipping or courier services: Most sellers offer a variety of delivery options, so you can choose the service you prefer when you’re checking out. Delivery times can vary depending on which service is used
- Cleared payment: If you’re using a payment method where the money isn’t available to the seller immediately, such as a bank transfer, the seller may wait until the payment is in their account before they send your item
If you need to get your item urgently, check to see if your seller offers an express delivery option.
Whether an item can be delivered during the weekend depends on the shipping options provided by the seller. An item's estimated delivery date is based on working days, so weekends and public holidays aren't included in that calculation.
If the seller doesn't offer weekend delivery, you can contact them to ask if it's possible. If the seller agrees to your request, you may have to pay additional shipping fees.