No matter where you're shipping items to, you should always try to provide your buyers the best possible service.
We use the same two types of performance evaluation across eBay sites, both based on recent sales:
- A seller standards evaluation is applied to all eBay sellers worldwide, with transactions assessed based on the country the item is sent to and counted into one of our four regional programs
- A service metrics evaluation is available on most eBay sites, with transactions benchmarked against sellers listing on the same site with a similar profile
This page is intended to give an overview of how eBay's seller performance programs work when selling internationally. If you're listing on another eBay site and/or sending a large number of items overseas, we recommend you read the Seller standards and Service metrics policies on the relevant eBay site(s) for detailed information.
It's also important to familiarize yourself with the selling policies that apply when listing on sites other than eBay.ca, as well as the requirements and time frames for eBay Money Back Guarantee when the buyer is using a different eBay site. For more information, read our International selling policy.
Seller standards
All sellers on eBay are required to meet minimum standards, regardless of which eBay site they are using. We have four regional seller standards programs based on the country an item is shipped to.
If you sell on more than one eBay site, or you offer international shipping, your transactions will be counted into the respective program based on the buyer's delivery address.
For example, if you list on eBay.ca and you only post items within Canada, all of your transactions will be counted into the Global program. However, if you also send some orders to the US, those transactions will be counted into the US program and will determine your seller level on eBay.com.
|
Seller standards program |
Evaluation based on order destination(s) |
|
US program |
US |
|
UK program |
UK and Ireland |
|
German program |
Germany, Austria, Switzerland |
|
Global program |
All other destinations |
The evaluation cycle and the metrics which determine your seller level are the same across all programs: cases closed without seller resolution, transaction defect rate and late shipment rate. However, the requirements for each seller level can vary slightly between programs. The limitations which may apply to your account if you're not meeting a particular site's minimum requirements – such as additional final value fees charged – can also vary.
You can see your seller level and a detailed breakdown of your metrics for each of the applicable programs in your Seller standards dashboard - opens in new window or tab. For more help with your seller standards evaluation, read our article on monitoring and improving your seller performance.
Tip
Your seller level doesn't carry over between programs. For example, you can be Top Rated on eBay.ca (Global program), and Above Standard in the US program.
Minimum requirements by program
The minimum standards for cases closed without seller resolution and transaction defect rate are the same for all programs.
|
Performance metric |
Global |
US |
UK |
German |
|
Cases closed without seller resolution |
You're allowed 2 cases closed without seller resolution within an evaluation period, or 0.3% of your transactions – whichever is higher. |
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|
Transaction defect rate |
You're allowed up to 2% of transactions with defects within an evaluation period.
You'll only be evaluated as Below Standard if your transaction defects are associated with more than 4 different buyers. |
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Late shipment rate |
A high late shipment rate on its own won't cause your account to be evaluated as Below Standard, but a low rate is required for Top Rated status. |
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Top Rated seller requirements by program
The requirements for cases closed without seller resolution and transaction defect rate are the same for all programs, but there are different requirements for late shipment rate.
|
Performance metric |
Global |
US |
UK |
German |
|
Cases closed without seller resolution |
No more than 2 (or 0.3% of transactions) |
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|
Transaction defect rate |
No more than 0.5% of transactions, associated with no more than 3 different buyers |
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|
Late shipment rate |
No more than 5 (or 5% of transactions) |
No more than 5 (or 3% of transactions) |
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Service metrics
Service metrics are provided for your listings on the following eBay sites:
- eBay.com
- eBay.ca
- cafr.eBay.ca
- eBay.co.uk
- eBay.com.au
- eBay.de
- eBay.fr
- eBay.it
- eBay.es
The evaluation cycle and the way we calculate your service metrics and peer benchmark are the same on all sites.
If you list items on different sites, you'll see separate service metrics for each site.
Tip
We'll only calculate service metrics for you if we have enough data. Depending on how much you sell, you may not see service metrics for all sites/categories.
For more help with your service metrics evaluation, read our article on monitoring and improving your seller performance.