You may be eligible for fee credits when the buyer receives a refund. For eligible partial refunds, fee credits are proportional to the refund that the buyer receives (see examples below).
There are some situations when a buyer is refunded but you won't be eligible for fee credits. See the section below for more information.
Credits for refunds and cancelled orders
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Fee credits for cancelled orders (eligible fees are credited in full) |
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Situation |
Final value fee credits |
Other fee credits |
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You cancel the order for a reason outside your control:
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You cancel the order for a reason within your control:
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Fee credits for refunds (eligible fee credits are proportional to the refunded amount) |
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Situation |
Final value fee credits |
Other fee credits |
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* In this case, sellers aren't required to refund the buyer's original shipping.
Note: For transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.
Fee credits for partial refunds
When the buyer is issued a partial refund, your eligible fee credits will be proportional to the amount that the buyer is refunded. For example, if the buyer receives a 20% refund of the total amount of the sale, then you'll be credited 20% of the eligible fees that you were charged. See the detailed examples below.
Refunds that don't qualify for seller fee credits
We don't issue fee credits in any of the following situations:
- You refunded the buyer outside of eBay (using PayPal to send money, for instance)
- eBay stepped in to help with a return or item not received request, and the case was closed with a full or partial refund to the buyer
- You deducted a portion from the buyer's refund because they returned the item used or damaged (only applies to eligible sellers)
How you'll receive your fee credit
If you qualify for a fee credit, the credit will typically be added to your Available funds and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. If the full fee was originally charged to a credit or debit card, then the fee may be refunded back to the same method used to pay the fee.
You can see fee credit details on your financial statement.
Insertion fee credits
In some circumstances you may be eligible for an insertion fee credit for your relisted items and for auction-style items that sell.
Insertion fee credits for relisted items
If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We'll automatically credit your account for the insertion fee associated with the relisting if your listing meets all of the following conditions:
- Your item sells after you've relisted it
- Both your original listing and relisting are in the same format (auction-style or fixed price). Listings using the classified ads format don't qualify for insertion fee credits
- You relist your item using our tool instead of copying and pasting your original listing into a new listing
- You relist within 90 days of the original listing ending
- It's the first manual relisting of your item
- Your starting price isn't higher than the price in the original listing
- You haven't added a reserve price to the relisting
Insertion fee credits for auction-style items that sell
If you have a Basic, Premium, or Anchor eBay Store subscription, you'll receive an insertion fee credit if your auction-style listing sells. It's important to keep the following things in mind:
- Your listed item must be in the auction-style format. Fixed price listings, Classified Ads, Motors vehicles, Real Estate, and select Business & Industrial categories are not eligible for insertion fee credits
- Only insertion fees are credited. Listing upgrade fees aren't credited
- If your item sells, you're charged a final value fee
- Your Basic, Premium or Anchor eBay Store subscription must be active at the time the listing is created to receive an insertion fee credit when the item sells
- If you relist an item and it sells, you're credited the insertion fee that was charged for the relisted item
- If you originally listed the item as a zero insertion fee auction-style listing, there won't be a credit or refund for an insertion fee
If your duplicate auction-style listing doesn't appear on eBay, you may be eligible for an insertion fee credit.
Credits for removed listings
If we have to remove one of your listings, you may receive fee credits depending on the reason for the listing removal.
If the listing was removed because an unauthorized person used your account, we'll automatically credit any listing fees and final value fees that you paid.
If we removed your listing because it violated one of our policies, we'll credit fees on a case-by-case basis, based on the circumstances. We will take any previous policy violations into account.