How do eBay credits work?
Final value fees are charged after a transaction is initiated. However, in some circumstances, you might be eligible for a final value fee credit if there's a problem with the transaction.
To qualify for a final value fee credit, you need to resolve a return, refund, or cancellation request from your buyer, or open an unpaid item case in the Resolution Centre.
If you qualify, we'll credit your final value fee to your seller account after any issues are resolved.
You may be eligible for a final value fee credit when:
- You and the buyer agree to cancel the sale
- The buyer doesn't pay and you report it as an unpaid item
- You resolve a transaction issue and refund the buyer
You'll see the credit on your statement or you can view it in your Account Summary.
You can either leave this credit in your account and use it to pay future fees, or you can request a refund and we'll send you the money. You can only request a refund if you have a credit balance on your account.
We don't issue a final value fee credit if any of the following happens:
- You refund the buyer outside of eBay – using PayPal's Send Money, for instance
- You issued a partial refund to the buyer
- You or the buyer asked us to step in, and the case was decided in the buyer's favour
If the buyer still hasn't paid, you can close an unpaid item case after 4 days to receive a final value fee credit.
Insertion fee credits for the first relist
If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We'll automatically credit your account for the insertion fee associated with the relisting, if your listing meets all of the following conditions:
- It's the first manual relisting of your item
- Your item sells after you've relisted it
- Both your original listing and relisting are in the same format (auction-style or fixed price)
- You relist your item using our tool instead of copying and pasting your original listing into a new listing
- You relist within 90 days of the original listing ended
- Your starting price isn't higher than the price in the original listing
- You haven't added a reserve price to the relisting
Insertion fee credits for auction-style items that sell
If you have a Basic, Premium, or Anchor Store subscription, you'll receive an insertion fee credit if your auction-style listing sells. Important things to keep in mind:
- Your listed item must be in the auction-style format. Fixed price listings, Motors vehicles, Real Estate, and select Business & Industrial categories are not eligible for insertion fee credits
- Only insertion fees are credited. Listing upgrade fees aren't credited
- If your item sells, you're charged a final value fee
- Your Basic, Premium, or Anchor Store subscription must be active at the time the listing is created in order to receive an insertion fee credit when the item sells
- If you relist an item and it sells, you're credited the insertion fee that was charged for the relisted item
- If you originally listed the item as a zero insertion fee auction-style listing, there won't be a credit or refund for an insertion fee
- If your duplicate auction-style listing doesn't appear on eBay, you may be eligible for an insertion fee credit
Credits for removed listings
If we have to remove one of your listings, you may receive a credit for any insertion and final value fees. However, this depends on the reason for the listing removal.
If the listing was removed because an unauthorized person used your account, we'll automatically credit both the insertion and final value fees.
If we remove your listing because of a policy violation, your eligibility for a fee credit will depend on the situation, and will take into account any previous policy violations.
Fee credits for removed listings will be credited to your account once a month, so you might have to wait until your next invoice to see the credit.
Requesting a refund of your eBay credit balance
Here's how to request a refund of your credit balance:
- Verify that you have a credit balance on your account. To see your account balance, go to your Seller Account page. A credit balance appears as a negative number on your account status and monthly invoices.
- Make sure that your contact information, including your address, is up-to-date.
- Contact us to request a refund on your credit balance.
We'll issue your refund to the payment method where the payment originated. For example, if you made the payment with a credit card, your refund will go to that card. If the payment was made using more than one payment method, you can choose where to send your refund. Refunds are usually processed with 30 days.