How to combine shipping fees if the buyer hasn't paid yet
If a buyer is purchasing multiple items from you, and they haven't already benefited from a shipping discount, they can select Request total from seller in their shopping cart. You can then send them an invoice with the new combined costs.
First, make sure that combined invoices are enabled on your account. Here's how to check:
- On the Manage shipping settings - opens in new window or tab page, select Edit beside Allow combined payments and shipping.
- Choose the time period during which you're willing to combine payment for purchased items and select Save.
Then you can issue a combined invoice to your buyer. To do this from My eBay:
- Go to the Sold section.
- Select the items you want to combine into a single invoice.
- Add the new shipping charge.
- From the Actions menu, select Send Invoice.
To issue a combined invoice from Seller Hub:
- Go to the Orders tab.
- Check the box beside any orders that need to be combined.
- Select Send Invoice for any of the orders selected.
Learn more about issuing invoices and combining payments.
You can create rules to automatically offer shipping discounts to your buyers. Find out how in our Shipping discounts article.
Combining shipping fees after the buyer paid
If a buyer has already paid for postage, you can still offer a combined postage discount by refunding them the difference.
If you received payment through PayPal, here's how to send a refund for postage costs:
- Go to the Orders tab of Seller Hub or the Sold section of My eBay.
- Choose one of the items that the buyer purchased and from the dropdown select View the PayPal Transaction.
- You will be redirected to PayPal where you can offer a partial refund to the seller for the excess shipping they paid.
Shipping combined orders
Once the buyer has completed payment, you can create a shipping label from one of the orders and upload that tracking number for all of the items in the new combined order.