Are you a buyer looking to contact a seller? See our article on contacting a seller
How to contact someone who bought an item from you
Once someone's bought an item from you, you can contact them directly. Select the button below and we'll walk you through the steps.
Contact a buyerYou can also contact the buyer using their Buyer Alias Email Address which you can find in the View order details page.
How to contact a bidder who hasn't yet won your auction
If you need to get in touch with a bidder while an auction's still underway, we won't be able to give you their contact details, but you can send them a message.
How to contact a buyer through Email
For privacy reasons, eBay is no longer displaying personal email addresses. However, you can still contact the buyer through email using their "Buyer Alias Email Address" which you can find in the View order details page.
This email alias, ending in @members.ebay.com, is unique to your communications with this buyer. You can also give email aliases to shipping carriers, so that they can securely share shipping updates with the buyer.
Messages sent using eBay alias addresses go through our secure servers before reaching a members registered email address and their eBay Messages. eBay email alias addresses support PDF, DOC, TXT, JPG, GIF, JPEG, PNG, BMP, and TIFF attachments up to a maximum size of 10 MB.
For more information see our Member-to-member contact policy.