Search the Help pages
(Does not search for items or products)
Example: 'payment methods'

Answer Center

Have a question? Go to the Answer Centre, where you can get an answer from other eBay members. Everyone can browse existing answers, but you’ll need to register if you want to post a question or an answer.

Finding the Answer Centre

To go to the Answer Centre:
  1. Place your pointer over Community at the top of most eBay pages.

  2. Click the Answer Centre link.

Finding answered questions

Before you ask your question, find out if someone has already answered it. Here's how:
  1. Go to the Answer Centre.

  2. Type a few keywords into the search box, and click the Ask button.

  3. Scroll down to the search results section to see if there’s a related question and answer.

Asking a question

If after clicking on some questions, you can’t find an answer:
  1. Go to the Answer Centre.

  2. Choose a relevant topic.

  3. Under the list of questions, click the Ask New Question link.

  4. Type your question in the Question Title field. You can add more information about your question in the Question Description field.

  5. To spell check your question, click the ABC icon button. To receive an email when someone responds to your question, select the Watch this question check box.

  6. To see how your question will look when it’s posted, click the Preview button. To make changes, click the Edit button.

  7. To post the question, click the Post Message button.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Related Help topics