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Specifying your shipping costs and locations
Offering free shipping
Offering free shipping is a great way to attract more buyers and get a higher placement in search results—plus, if you offer free shipping, and we can confirm a buyer chose this option, you'll automatically receive a 5-star shipping and handling charges detailed seller rating.
Here's how to offer free shipping:
If you're using a listing tool that doesn't have the Free shipping check box, specify your shipping cost as "0."
Note: If you select the Free shipping check box, this sets handling costs to "0" for your buyers when they select free shipping.
In search results pages, "Free shipping" appears next to your listing.
Using flat shipping costs
If you want to charge all buyers the same amount for shipping, choose Flat: same cost to all buyers. You can then enter flat costs for Canada and international shipping. If you're selling more than one item, you can enter a shipping cost for each additional item a buyer purchases. The cost you enter appears in your listing.
Tip: If you want to research shipping costs before you list your item, try our Shipping Calculator.
You're required to specify a handling time, which is how long it will take you to put the item in the mail once you receive payment. If you don't specify a handling time, we select a default handling time for you.
Using calculated shipping costs
We can automatically calculate Canada Post shipping costs for your buyers. The shipping costs are based on the information that you provide about the size and weight of the packaged item as well as both your location and the buyer's location. If you want to use calculated shipping costs, select Calculated: Cost varies by buyer location when you list your item. Learn more about calculating shipping costs.
During the listing
Buyers can see the calculated shipping costs in your listing when they enter their Postal code or country. Your packaging cost is included in the shipping cost, but isn't displayed to buyers.
During the payment process
Buyers need to use eBay checkout to see the calculated shipping costs. Once the buyer has paid, you can make sure the shipping amount the buyer has paid is correct by using the shipping calculator links in the listing or the Payment Status page. If you need to send the buyer an updated invoice, you can send an invoice from My eBay.
Note: If you send an eBay invoice to a buyer or enter charges in a Selling Manager Sales Record, the shipping costs you enter take priority over the calculated shipping costs, and the buyer is charged the amounts you enter.
Note: Buyers using PayPal need to pay by clicking the Pay Now button. If they pay from the PayPal website, shipping costs can't be calculated.
Specifying where you ship
You can exclude certain regions or countries from the places you're willing to ship to.
Excluding shipping locations:
Contact Customer Support
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