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Specifying your shipping costs and locations

When you list an item on eBay, you need to tell the buyer how much shipping costs. You can do this 3 different ways:

  • Offer free shipping

  • Choose a flat shipping cost

  • Let eBay automatically calculate the shipping costs.

Offering free shipping

Offering free shipping is a great way to attract more buyers and get a higher placement in search results—plus, if you offer free shipping, and we can confirm a buyer chose this option, you'll automatically receive a 5-star shipping and handling charges detailed seller rating.

Here's how to offer free shipping:
  1. When you're listing your item, choose Flat: same cost to all buyers or Calculated: Cost varies by buyer location.

  2. Select a shipping service from the drop-down menu.

  3. Select the Free Shipping checkbox.

If you're using a listing tool that doesn't have the Free shipping check box, specify your shipping cost as "0."

Note: If you select the Free shipping check box, this sets handling costs to "0" for your buyers when they select free shipping.

In search results pages, "Free shipping" appears next to your listing.

Using flat shipping costs

If you want to charge all buyers the same amount for shipping, choose Flat: same cost to all buyers. You can then enter flat costs for Canada and international shipping. If you're selling more than one item, you can enter a shipping cost for each additional item a buyer purchases. The cost you enter appears in your listing.

Tip: If you want to research shipping costs before you list your item, try our Shipping Calculator.

In certain categories (such as Books, DVDs & Movies, Music, and Video Games) on, we set maximum shipping and handling costs. When selling in these categories, you have 2 options:

  • Offer at least one shipping option where the total shipping cost (shipping + handling) is less than or equal to this maximum. You can also offer other options above these maximums for expedited or international shipping.

You're required to specify a handling time, which is how long it will take you to put the item in the mail once you receive payment. If you don't specify a handling time, we select a default handling time for you.

Using calculated shipping costs

We can automatically calculate Canada Post shipping costs for your buyers. The shipping costs are based on the information that you provide about the size and weight of the packaged item as well as both your location and the buyer's location. If you want to use calculated shipping costs, select Calculated: Cost varies by buyer location when you list your item. Learn more about calculating shipping costs.

During the listing

Buyers can see the calculated shipping costs in your listing when they enter their Postal code or country. Your packaging cost is included in the shipping cost, but isn't displayed to buyers.

During the payment process

Buyers need to use eBay checkout to see the calculated shipping costs. Once the buyer has paid, you can make sure the shipping amount the buyer has paid is correct by using the shipping calculator links in the listing or the Payment Status page. If you need to send the buyer an updated invoice, you can send an invoice from My eBay.

Note: If you send an eBay invoice to a buyer or enter charges in a Selling Manager Sales Record, the shipping costs you enter take priority over the calculated shipping costs, and the buyer is charged the amounts you enter.

Note: Buyers using PayPal need to pay by clicking the Pay Now button. If they pay from the PayPal website, shipping costs can't be calculated.

Specifying where you ship

You can exclude certain regions or countries from the places you're willing to ship to.

Excluding shipping locations:
  1. Click My eBay at the top of most eBay pages. You may need to sign in.

  2. Click the Account tab.

  3. Click the Site Preferences link on the left side of the page.

  4. Click the Show link to see the Shipping Preferences section.

  5. Click the Edit link next to the option to Exclude shipping locations from your listings.

  6. On the next page, select certain countries in a region, click the Show all countries link next to that region's name.

  7. If you want to apply these exclusions to your current listings, select the Apply to all current live listings option.

  8. Once you're finished, click the Apply button.

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