Search the Help pages
(Does not search for items or products)
Example: 'payment methods'

Why did eBay remove my listing?

Our new product-based shopping experience, powered by the eBay Catalogue, where all listings for the same product are grouped together, makes it easier for buyers to find and buy what they want.

We're adding categories to the catalogue in phases - select the dropdown menu to see what we've added so far. If you're selling in any of these categories, you should use the catalogue to list your items.


  • Portable Fans

  • Space Heaters

  • Air Purifiers

  • Humidifiers

  • Audio Docks & Mini Speakers

  • Programmable Thermostats

  • Media Streamers

  • Smart Speakers

See Listing with the eBay Catalogue to learn more.

If we removed your listing, it's probably because it either violated the law or one of our policies. Or, it may have been removed because the item's rights owner (for example, Coach or Louis Vuitton) asked us to remove it.  This can happen even if your item is genuine.

To find out why we removed your listing, be sure to read the email we sent you. If you don't see an email from us, check your spam folder.

Note: If you're looking for information on how to end one of your listings, find out about ending your listing early.

Why was my listing removed when there are other listings just like it?

You may see items on eBay that are similar to your listing but haven't been removed. There are a few reasons why this could happen:

  • There might be a difference between your listing or item and the other that isn't obvious. The email we sent will tell you more. If you still have questions, contact us.

  • The other seller might be a rights owner who is allowed to sell an item (for example an authorized retailer).

  • A participant in the VeRO Program might have requested that your listing be removed, but didn't request that others be removed. These decisions are made by VeRO participants and not by eBay. For more information about why a VeRO participant asked to have your listing removed, contact the VeRO participant using the email address that was included in the email we sent you.

  • Your listing was reported to us, but another was not.

If you see another listing that you think violates our policies or the law, please report it. We will investigate. However, to protect the privacy of all our members, we don't discuss the actions we take with anyone except the seller of the reported item.

Will my fees be refunded?

If we removed your listing because of a policy violation, we may or may not refund your fees for that listing, depending on the policy you violated and whether you've violated our policies in the past. If the buyer has committed to buy but has not paid in full, eBay fees will not be automatically credited for the listing.

Insertion fees and advanced listing upgrade fees apply to each listing you create, are charged at the time of listing or relisting, as applicable, and are nonrefundable.

For questions about fee credits for a listing that's been removed, contact us.

How can I get more details about why my listing was removed?

You can learn more about the reasons why your listing might have been removed by reviewing our policies. The email you received from us contains links to the specific policy that applies to your listing. If you still have questions, you can contact us.

Reason for removal For more information

If your listing was removed for selling prohibited or restricted items

  1. Review the email you received from us. It contains links to the policy that applies. You can also review our prohibited and restricted items policy.

  2. If you still have questions, contact us.

  • If your listing was removed because it may infringe on the copyright, trademark, or intellectual property right of others (such as a VeRO Program participant)

  1. If you still have questions, contact us.


If your listing was removed for a violation of our listing policies

  1. Review the email you received from us. It contains a link to the policy that applies. You can also review our rules for listings.

  2. If you still have questions, contact us.


If your listing has been active on the site for more than a year, but hasn't had any sales in that time, we'll remove it.

Review the email you received from us. It contains information about the listings that were removed and next steps.

If you don't know why your listing was removed, contact us.

Can I relist my item?

Even if you think your listing shouldn't have been removed, don't relist it without first finding out why it was removed. Relisting an item that has been removed could result in suspension from eBay. You could also be subject to legal action in some cases. For this reason, the Relist option is not available for listings that were removed by eBay.

Also, if your item was removed at the request of a rights owner, please contact them before relisting the item. To contact the rights owner, use the email address that was included in the email we sent you.

If we agree that your item was removed in error, you can relist it. Unfortunately, you'll have to recreate the listing from scratch.

If your listing was removed because it hasn't had any sales in over a year, we recommend that you don't relist it unless you take steps to improve the likelihood of it selling. You may need to review your pricing strategies and best practices for listings, or consider whether some inventory needs to be removed from eBay if it won't sell.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.