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Reporting Intellectual Property Infringements (VeRO)

eBay developed the Verified Rights Owner (VeRO) Program to facilitate cooperation between eBay and rights owners protecting their intellectual property rights.

Highlights of the program include:

  • Expeditious removal of listings reported to eBay by over 5,000 intellectual property rights owners.

  • Proactive monitoring and removal by eBay of listings that violate eBay policies designed to prevent the listing of infringing items on eBay.

  • Ability to save searches and have the results emailed to you through Favourite Searches.

  • Suspension of repeat offenders.

  • Cooperation with rights owners seeking personal information on alleged infringers.

However, because eBay cannot be an expert in your intellectual property rights in over 25,000 categories, and cannot verify that sellers have the right to sell the millions of items they post on eBay each day, we need your help in identifying listings which do not appear on their face to infringe your rights.

How to report a listing to eBay

The following steps are for reporting a listing to eBay. Only the intellectual property rights owner can report of potentially infringing items or listings through eBay's VeRO Program. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us. For a list of rights owners who participate in our VeRO program, view the list of About Me Pages.

The most efficient way to report allegedly infringing listings is through our VeRO Reporting Tool. Here's how to sign up for the VeRO Reporting Tool:

  1. Register for an eBay username that has not previously been used for buying or selling.

  2. Submit your Notice of Claimed Infringement (NOCI) and be sure to include the username you created.

  3. Email the NOCI to us at vero@ebay.com.

  4. Once we receive your NOCI, your new eBay username will be given access to our VeRO Reporting Tool, and you will receive further instructions.

  5. All future reports should be submitted through the VeRO Reporting Tool.

eBay Participant Pages

We encourage you to educate eBay users about your products and legal positions by creating a VeRO participant page. We have found that many of our users cease to list potentially infringing items when presented with such information.

Email us for more information.

Contact Customer Support

Report listing violations or problems with another eBay member.

Contact Customer Support

Report listing violations or problems with another eBay member.

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