1 min article

Updating your personal information

It's important to keep your personal information up to date so you can buy and sell on eBay. If you change your phone number, postal address, or email address, or if any of the details we have for you are incorrect, you'll need to update the personal information on your eBay account.

If you need to change any of your details, such as your name, phone number, date of birth, address, or email address, you can do it in My eBay - opens in new window or tab. Here’s how:

  1. Go to the Account - opens in new window or tab section of My eBay.
  2. Select Personal information.
  3. Find the section you need to update, and select Edit.
  4. Enter your new details.
  5. Depending on what you’re updating, you’ll be prompted to Save, Submit, or Confirm.

In the Public business info section you can change your public business phone number to a landline number. After saving your phone type as a landline, select verify to receive a call providing you a security code to verify your landline number. This same process can be followed for verifying a landline number that’s already been added.

If you need to update your social security number, or employee identification number, please contact us.

Update personal information - opens in new window or tab

If you’re a seller changing the name on your eBay account, keep in mind the new name needs to be the same as the name on your registered bank account so you can receive payouts.

You can update your contact information in the Account section of My eBay.

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