|Home > Help Topics >Membership & account >Getting started on eBay >Keeping you safe on eBay|
Keeping you safe on eBay
Our rules and policies
We have rules and policies in place that help support government laws and regulations, and provide a positive and safe experience for both buyers and sellers.
All members are responsible for reviewing and understanding our policies and all applicable laws and regulations, as outlined in the User Agreement. If you violate our policies, your listings may be removed, and your buying and selling privileges could be limited.
How we help protect your account
Fraudulent (spoof) email and websites, which are used to steal personal and account information, are one of the biggest threats to account security. It's important for all members to be aware of the following:
Our Feedback system
After you complete a transaction, we encourage you to leave Feedback to describe your experience. Our Feedback system can help you decide whether you want to bid on a seller's item or accept a buyer's bid. You can check a member's Feedback Profile by clicking the number next to their user ID or by going to the Feedback Forum.
How we help protect your privacy
How we secure emails sent by external parties
We provide secure communication for all external parties—including customers, vendors, and any business partners outside of eBay—by monitoring email messages, except in countries that have laws prohibiting monitoring of email. Depending on the message's content, we'll take one of the following actions:
eBay Secured Email
eBay Secured Email uses email encryption to safely transmit private information across the Internet.
If you receive an encrypted email, you'll be given a web address that takes you to your eBay Secured Email account. You need a username and password to set up your eBay Secured Email account. Your username is your email address, and was created when you were sent an encrypted email from eBay.
If it's your first time using your encrypted account, you'll be asked to create a password before accessing your message. You'll need this password to access your encrypted email inbox anytime you receive an encrypted message in the future, or to review the messages you've already received. Your password must be at least 8 characters long and include an uppercase letter, a lowercase letter, a digit, and a punctuation mark.
To send a secure message to eBay:
To reply securely to an email you receive from eBay:
When sending an encrypted message, never include confidential data in the subject line. The subject line is not encrypted. If you need to send sensitive information, put it in the body of your email.
How we help you resolve transaction problems
If you encounter any transaction problems, we recommend communicating with your buyer or seller first. If you're unable to communicate with your buyer or seller, or your partner doesn't help you resolve the issue, there are additional steps you can take:
Contact Customer Support
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.