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Keeping you safe on eBay

We provide a variety of safeguards to help you experience a safe trading environment.

Our rules and policies

We have rules and policies in place that help support government laws and regulations, and provide a positive and safe experience for both buyers and sellers.

Type of policy Description

All eBay members

These policies apply to all buyers, sellers, and participants, including our employees.

For buyers

These rules help buyers purchase items safely.

For sellers

These policies help sellers list their items.

Prohibited or restricted items

These policies describe restricted or prohibited items, such as intellectual property, or inappropriate or offensive items.

All members are responsible for reviewing and understanding our policies and all applicable laws and regulations, as outlined in the User Agreement. If you violate our policies, your listings may be removed, and your buying and selling privileges could be limited.

How we help protect your account

Fraudulent (spoof) email and websites, which are used to steal personal and account information, are one of the biggest threats to account security. It's important for all members to be aware of the following:

We will never ask you to provide sensitive information through email.
We digitally sign every email that we send to you.
If you suspect an email you've received is fraudulent, sign in to My eBay and check your messages. If we sent the email to you, it will also appear on the Messages section of My eBay.

Learn how to recognize and report spoof email and spoof eBay websites.

Read more about ways that we help you protect your account, including steps you can take if you suspect that someone has attempted identity theft.

Our Feedback system

After you complete a transaction, we encourage you to leave Feedback to describe your experience. Our Feedback system can help you decide whether you want to bid on a seller's item or accept a buyer's bid. You can check a member's Feedback Profile by clicking the number next to their user ID or by going to the Feedback Forum.

How we help protect your privacy

We use procedural and technical safeguards, including firewalls, encryption, and Secure Socket Layers (SSL) to help protect your personal information against loss, theft, and unauthorized access and disclosure by users inside and outside the company. We also use cookies, web beacons, and third party vendors to provide you with additional security.

How we secure emails sent by external parties

We provide secure communication for all external parties—including customers, vendors, and any business partners outside of eBay—by monitoring email messages, except in countries that have laws prohibiting monitoring of email. Depending on the message's content, we'll take one of the following actions:

If the message doesn't include sensitive information, we'll send the message normally.
If the message contains sensitive information, we'll encrypt the message before sending it.

eBay Secured Email

eBay Secured Email uses email encryption to safely transmit private information across the Internet. 

If you receive an encrypted email, you'll be given a web address that takes you to your eBay Secured Email account. You need a username and password to set up your eBay Secured Email account. Your username is your email address, and was created when you were sent an encrypted email from eBay.

If it's your first time using your encrypted account, you'll be asked to create a password before accessing your message. You'll need this password to access your encrypted email inbox anytime you receive an encrypted message in the future, or to review the messages you've already received. Your password must be at least 8 characters long and include an uppercase letter, a lowercase letter, a digit, and a punctuation mark.

To send a secure message to eBay:
  1. Go to the eBay Secured Email website and log on. You must know the eBay employee's email address to send a message.

  2. From your inbox, click the New button and create your secure message.

  3. Click Send when you're done.

To reply securely to an email you receive from eBay:
  1. Select the Reply button in the message.

  2. Click Send. Your response will be encrypted.

When sending an encrypted message, never include confidential data in the subject line. The subject line is not encrypted. If you need to send sensitive information, put it in the body of your email.

How we help you resolve transaction problems

If you encounter any transaction problems, we recommend communicating with your buyer or seller first. If you're unable to communicate with your buyer or seller, or your partner doesn't help you resolve the issue, there are additional steps you can take:

As a seller, follow the steps in What to do when a buyer doesn't pay.
If you're still unable to resolve your problem with your purchase, contact us so we can help.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.