• We have a new international return policy update. To streamline returns, we now require a US-based return address for some eBay.com listings.

We’ve updated our returns requirements to give your customers a smooth and reliable returns process that helps build confidence and encourages more sales.

Starting November 3, if you ship your items from the US but you have a return address outside the US, you’ll need to provide one of the following:

• A return address based inside the US
• A pre-paid returns label
• A partial or full refund without requesting the item be returned

If your return address is already based in the US, there’s no change for you. 

This policy only applies to items being fulfilled from an address within the US. Items shipped directly to a US customer from an address outside the US will not be impacted by this change.

Returning items internationally can be complicated for buyers—and frustrating for sellers. Our updated policy is designed to make returns simpler and more transparent, helping you:

• Boost customer satisfaction with easier returns
• Build buyer trust with clearer tracking
• Increase sales by giving buyers peace of mind

To comply with our new policy, please make sure you either have a US primary returns address or a plan to provide a returns label for your buyers.

Plus, check out some of the protections we have in place to support your selling experience.