Trust and protections
Get recognized for great service
We’re introducing automated positive feedback to put your business in the best light.
What you need to know
Your effort should never go unnoticed—and we’ve made sure it won’t. Starting in March, we’ll provide automated feedback for eligible orders, giving you more opportunities to increase your feedback score.
What’s changing
Most transactions go smoothly, with sellers providing great service, but that hasn’t always been reflected in buyer feedback. Now, you’ll automatically receive feedback for successful transactions that meet all of these criteria:
- You shipped the order with tracking and it arrived on time
- The buyer hasn’t left feedback
- The buyer hasn’t reported any issues
If a buyer decides to leave feedback, we’ll replace our automated message with their revised message. If the buyer returns the item or reports an issue, we’ll remove our automated feedback.
Next steps
You don’t need to take any action to benefit from automated feedback. You’ll start seeing this feedback appear in March.
FAQs
When can I expect automated feedback on the site?
Automated feedback will appear in your profile starting in March.
What if I don’t have tracking on my orders?
Your orders won’t qualify for automated feedback without tracking to confirm on-time delivery.
Will these improvements push down real buyer feedback on my profile?
No. Buyers see feedback ranked by relevance, not by date, so meaningful buyer comments stay prominent. Only you, as the seller, see feedback sorted by recency. Automated feedback won’t hide the feedback that matters most to buyers.
Can this feature override buyer feedback?
No. Buyer feedback always takes priority. We only apply automated feedback if no feedback or issues are reported within seven days of confirmed delivery. If a buyer leaves feedback after that, it immediately replaces the automated message.
Selling internationally just got easier with our global Regulatory guide
Quickly find relevant regulations that could apply to your business.
What you need to know:
We know selling globally can feel overwhelming with all the different regulations to keep track of. That’s why we created the eBay Regulatory guide, designed to help you quickly understand and follow some key international selling rules.
Unlock your global potential:
With our easy-to-use guide, we’ll help you find some of the relevant laws and regulations that could apply to your business. Compliance shouldn’t be complicated, so we’ve provided straightforward links and instructions to help you meet international requirements.
Getting started:
- Find the guide at ebay.ca/regulatory (Canadian English) or cafr.ebay.ca/reglementation (Canadian French).
- Enter your location and where you want to ship.
- You’ll get a personalized list of some of the regulations that could apply to your business.
- Follow the suggestions on how to comply with relevant regulations.
- Come back anytime—we update information to keep things current.
Next steps:
Bookmark the Regulatory guide today so it’s easy to access anytime you need it. Give the discovery tool a try, and let us know what you think through our quick seller survey.
FAQs
Which global markets does the Regulatory guide cover?
The guide covers key new laws and regulations in major international markets and will continue to expand over time. It is designed to provide a helpful overview rather than a comprehensive view of all regulatory developments.
Who can use the Regulatory guide?
The guide is designed to help Canadian sellers comply with regulations that may apply to their business.
Are there any fees or extra costs for using the guide?
No, it’s completely free for you to use.