Optimize your business
Grow your business securely with Team Access
Safely add users to your account to get more done.
As your business grows, so does your to-do list. With Team Access, you can securely add new users to your account and delegate tasks, allowing you to focus on running your business.
A better way to share account access
Formerly Multi-User Account Access, the newly-improved Team Access is here to improve security and ensure a more seamless experience. This exciting new upgrade includes a redesigned user dashboard for a more intuitive way to invite and grant access to additional users.
Teamwork made simple and secure
It’s easy for new team members to accept their access invite and for account owners to grant permissions and track members' activity on their account. To protect your privacy, Team Access allows you to control how much access you give your added users, so you can keep your personal information safe.
What users can collaborate on
- Listing: create, edit, post and manage draft and live listings
- Orders: track, manage and update postage information
- Messaging: reply to buyers and manage messages
- Marketing: create and manage discounts, buyer groups and ad campaigns
- Research: learn more about items, including pricing and sale trends
How to use Team Access
- Make sure you opt in to Seller Hub
- Locate the Team Access dashboard under Account Settings > Account Permissions > Team Access
- Select Add a team member and provide their first name, last name, and email address. You can also include a message in the invite.
- In the Choose what they can do section, select what permissions you would like that team member to have.
- Click Send invite—your team member will receive an email prompting them to join your team. They will have 4 days to accept your invitation.
- After accepting, your team members can now perform tasks depending on the permissions you’ve granted them.
Monitor your team’s activity in the Team activity tab of your Team Access dashboard. You can also look forward to redesigned dashboards for Account, Team Members, and Activity Audit coming soon.
FAQs
Do team members need to have an eBay account?
Yes, in order to access the team account, all users will need to have or create an eBay account using the email address that received the invitation.
Do team members need to have 2-step verification enabled?
Yes, team members won’t be able to access the team account until they’ve enabled 2-step verification. We’ll help them set up 2-step verification once they’ve joined.
How do team members access the account once they’re part of the team?
Users access the account by heading to their ‘Team Access’ dashboard and choosing the team they’d like to access. From there, they can perform tasks on behalf of the account.
Keep your orders on schedule with shipping reminders
Get timely alerts on unshipped items and keep buyers happy.
What you need to know
Getting orders out on time is a crucial part of delivering a great buyer experience and protecting your seller ratings. With our shipping reminders, we’re helping you keep your orders on track.
A day after an order’s promised handling time, you’ll get an extra nudge to send it out. We’ll send these reminders via email and notify you through the eBay app if you have it.
Once you get your shipping label, you can manually add the tracking number to the order, or have it added automatically when you use eBay Labels.
After that, you’ll get two more notifications: one confirming the item has been shipped and is on its way to the buyer, and another once it’s been delivered.
Next Steps
There’s no action required on your end. Just keep an eye out for shipping notifications to help make sure your items reach buyers on time.