Running your business

New features and improvements make it easier to manage your business.

What you need to know

  • We’ve made it easier for sellers to provide more information when responding to payment disputes
  • Keep eBay a safe marketplace by reporting messages to us that are offensive, scams, threatening, or unwanted
  • Keep your listings compliant with EU and UK regulations

Improvements to our payment dispute process

A payment dispute is when a buyer requests reimbursement for the amount paid for an eBay transaction directly from their payment institution (e.g., credit card company, PayPal, bank, etc.). To help sellers resolve these scenarios, we’ve improved the process of submitting information to challenge a payment dispute. 

Benefits to the improved experience

After listening to sellers’ feedback, we’ve made the following improvements: 

  1. Sellers now have the ability to add details and explain their reason for challenging a payment dispute by providing text up to 1000 characters. 
  2. Sellers can now upload up to five separate files of information such as tracking details, shipping labels, messages, and photos. Previously only a single file could be uploaded, which required multiple files to be combined into one.  

We’ll share the information you provide with the buyer’s payment institution to challenge the payment dispute. The information you submit may also improve your chances of qualifying for seller protections.

Payment dispute FAQs

You can add up to 1000 characters to help explain the reason you’re challenging a payment dispute.

You can upload up to five separate files of supporting documentation such as proof of delivery/signature confirmation, shipping labels, messages, and photos. Because of file size limitations from payment institutions, the total size for all files must be 1.75 MB or less. We automatically compress your files to help you stay under the limit.

We’ll submit the material you provide along with any relevant information already available on eBay to the buyer's payment institution to help defend the dispute. We may also use the information to determine whether the dispute is eligible for seller protections.

Providing additional evidence may help demonstrate that the buyer isn’t entitled to reimbursement for the dispute. Learn more about handling payment disputes for information on what to include when you challenge a dispute.

Yes. If you’re eligible for seller protections, we’ll consider the documentation you’ve uploaded during the payment dispute process. 

You have five calendar days to respond to a payment dispute. You can view payment disputes in My eBay Sold or Requests and disputes in Seller Hub. 

In some cases, we may respond to a payment dispute on your behalf with the internal information we have related to the transaction.

We’d like to give you the opportunity to provide any additional relevant information that wasn’t previously shared. Additional supporting documentation or text may help the buyer’s payment institution make a decision on the payment dispute.

Reporting inappropriate messages

To keep eBay a safe marketplace, you can now report inappropriate messages and/or block members directly from conversations. Preventing abusive behaviour is one of our priorities and these security measures empower you to act on and report any message or block a member who may be violating our policies. Your reports are extremely valuable and when submitted, we’ll review them and take action on any inappropriate messages.

Report inappropriate messages and/or block members

We encourage you to report any inappropriate messages that may be violating our policies. You can also block a member from sending you messages. Here’s how: 

  • Select Report message from your message menu and indicate the category the inappropriate message applies to—offensive, scam, threatening, unwanted, or other, and provide details. See the FAQs below for more details depending on the platform you’re on. 
  • Your report will be sent directly to us and we'll review it and take action if the member has violated our policies. The actions we may take include sending warnings, blocking members from sending further messages, or suspending the member’s account.
  • Select Block this member directly from your message menu to easily block that member from your conversation. This will prevent them from sending you messages, bidding, or buying your items. Block this member doesn’t report the buyer to eBay.  

Reporting inappropriate messages FAQs

If you receive a physical threat, contact your local law enforcement authority immediately. You should still take action to report this type of message to us and block the member from contacting you further.

You can report a message directly from your conversation. Click the menu button in the top right corner (the three dots) in the conversation on iOS or Android, or through the Action button of your inbox on your desktop. Once you report the message, you’ll be asked to provide the reason for your report. 

We take our members' reports very seriously. Once your report is received, we’ll internally review the individual messages you’ve submitted and decide what action to take on any member who has sent a message that violates our policies, including sending warnings, blocking members from being able to send further messages, and suspending the members' account. 

Any activity that doesn't follow eBay policy could result in a range of actions including canceling listings, hiding or demoting all listings from search results, blocking some or all messages/communication with other members (including deleting, removing, or offending all or part of any such communication), buying or selling restrictions, reporting to law enforcement, and account suspension. Learn more about our member-to-member contact policy. You don’t have to separately report this buyer to eBay.

Keep your listings compliant with EU and UK regulations

Selling into countries like France and Germany means you have to meet their local regulations, which may have an impact on your business. We’ve created simple ways to help you navigate how to get, and stay, compliant with international regulations.

If you sell to buyers in France or Germany this article will outline how to stay on top of Extended Producer Responsibility (EPR) regulations. These regulations are part of a Europe-wide initiative that aims to protect the environment by improving waste management and stimulating innovation in recycling. We’ve created a new Help page that is your one stop shop for all things regulatory.

EPR in France 

If you sell items in France, you’re now required to add certain information to your account and listings. In particular, you need to add your Unique Identification Number (UIN) to your account. You can do this on your Account Settings page, under Business Information.

Check your account and ensure your listings include the required information to stay visible on 

Learn more about EPR in France, including how to find your UIN, eligible categories, and what you need to do to stay compliant on our Help page.

EPR in Germany

Waste Electrical and Electronic Equipment (WEEE) regulations are EPR laws that apply to electronics and electrical goods sold to customers in Germany. The German Electrical and Electronic Equipment Act (ElektroG) regulates the environmentally responsible disposal of electrical equipment. If you manufacture or import items into Germany that are subject to these regulations, you’ll need to add your WEEE number to your Account Settings under Business Information when you offer an item for sale to Germany. 

The German Packaging Act (VerpackG) regulates packaging materials for items sold to customers in Germany.   If you’re selling items subject to these regulations, you’ll need to add your Lucid number to your Account Settings under Business Information when you offer an item for sale to Germany. 

You can find more information and examples of products that are affected on our Help page

Items containing hazardous materials

If you’re selling certain items that contain hazardous materials to buyers in the EU or UK, you’re legally required to include the hazardous characteristics as a part of that listing. You can find this information on the item’s label or accompanying documentation.

You’ll need to add this information when you create or revise a listing for any item containing hazardous materials. Learn more about which items are impacted.

We’ve developed a quick and easy way for you to add the required information to your listings.

Our new item disclosure module will appear automatically when you’re listing in categories that are potentially impacted and will prompt you to add this information when creating your listing, if appropriate.

If you ship to the EU or UK via eBay International Shipping, eBay will determine whether your items are eligible based on the category you list in and won’t ship hazardous material through the program. 

Harmonised System (HS) tariff code required on package label

Starting July 1, 2023, all imports into European Union countries will be required by law to include the item’s Harmonised System (HS) tariff code on the package label. Non-compliance in the form of missing or incorrect values may result in enforcement actions (varied by country) including fines, return of shipments, or seizures of shipments.

The HS code is a numerical code used to more easily identify trade goods based on the product and the country of origin. 

To help sellers abide by this new regulation, sellers using eBay Labels for EU shipping will be prompted to provide the appropriate HS code at the time of label purchase. You can use online resources such as this tool by Canada Post to help find the right HS code for your item.

eBay will continue working with government partners and developing tools and resources to make shipping cross-border a seamless experience for our sellers.

Regulations FAQs

Under the EPR regulations, manufacturers, importers, and eBay business sellers are responsible for the entire lifecycle of the products they sell. Visit the Help page to find out if the new legislation affects your eBay business.

The German Packaging Act (VerpackG, German EPR Law) and the Electrical and Electronic Equipment Act (ElektroG, Elektrogesetz) affect business sellers whose items are offered  to customers in Germany.  Visit the Help page to find out if the new legislation affects your eBay business.

Items on and that aren’t compliant could be blocked from listing or removed. Listings that ship to France or Germany that are not compliant could be blocked from or

You’ll be able to see it when you list an item that potentially falls under specific regulations in certain countries. You can already use the module on, and you’ll be able to use it on other eBay sites starting from mid-July.

Sellers are talking about the 2023 Summer Seller Update in the eBay Community.